I wanted to thank you for the above and beyond service you’ve once again provided to my family. From my standpoint, deciding who to help us sell our old house and buy a new one wasn’t much of a decision; but there was a catch. Though I was familiar with the purchase process for an existing home, this was, as you know, my first venture into new/ built to spec home buying.
As you predicted, the differences were many. However, just as you had done for Kerri and I in the past, you worked is through each nuance without a glitch. You know me and my propensity to micro-manage such matters, but during the course of the build you kept me more in touch with the status of the project than I could have ever hoped to have stayed going in.
In my business, we consider the most valuable tool in serving our customers to be listening. Listen to what client wants; listen to how they communicate; listen to what they’re not telling you; ect. I am always pleased to have someone treat me (as the client) the way I try to treat my customers. It is a very rare thing, but since you once again excelled beyond our expectations, I thought I’d let you know.
Again, all the thanks in the world. I don’t offer to reference someone’s service very often, but I’d be happy to promote your customer care and dedication any time.